Privacy Policy

Last updated: July 2026

Who we are
Iron Paw is a trading name of William Ford, a mobile pet waste collection service operating in the UK. Our website is iron-paw.co.uk and you can contact us at services@iron-paw.co.uk

Our registered business address is:
9 Windsor Avenue

Penwortham

Preston

PR1 9AY

What data we collect
When you book a service or subscribe to a plan we collect:

Your name and contact details
Your home address
Payment information (processed securely by Wix Payments)
Information about your pets and garden
Access information such as gate codes

How we use your data
We use your data to:

Provide and manage your cleaning service
Process payments
Send booking confirmations and reminders
Contact you about your service
Comply with legal obligations

Legal basis for processing
Under UK GDPR we process your data on the following legal bases:

Contract — to fulfil your booking or subscription
Legal obligation — to comply with UK law
Legitimate interests — to improve our service and communicate with you

How long we keep your data
We keep your personal data for as long as you are a customer and for up to 6 years after your last booking for legal and accounting purposes in line with HMRC requirements.

Who we share your data with
We use the following third party services to operate our business:

Wix (website and booking platform)
Wix Payments (payment processing)

We never sell your personal data to third parties.

Your rights under UK GDPR
You have the right to:

Access the data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to how we use your data
Request restriction of processing
Data portability
Withdraw consent at any time

To exercise any of these rights contact us at services@iron-paw.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Cookies
Our website uses cookies to function correctly. You can manage cookie preferences through the cookie banner on our site. See our Cookie Policy for full details.